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SHIPPING & RETURNS

WHERE DO YOU SHIP FROM?

All orders are shipped from our office in Bogota, Colombia.

WHERE DO YOU SHIP TO?

We offer worldwide shipping with FedEx.

SHIPPING CHARGES

We are happy to offer FREE SHIPPING for all orders shipped to the US, Canada and the Americas. Shipping for orders from the rest of the world will be calculated at checkout.

DELIVERY TIMES

All our items are handmade to order by artisans across Colombia. Please allow 2 weeks for production + 2-7 business days for shipping, depending on your location. Please see shipping times below:

Americas: 2-3 days 

Europe: 3-5 days

 Rest of the world: 5-7 days

DUTIES & TAXES

Orders may be subject to import duties, VAT, or taxes at the receiver's expense. The fee varies by country, and we are unable to calculate this in advance. If the customer refuses a shipment, they are responsible for the original shipping fees, import fees, and the cost of returning the package.

RETURNS & EXCHANGES

All sales are final. No returns available at this time. If you are unsure which products or colors to buy, we are happy to help you at hola@coro-cora.com.

DAMAGES & ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. To start a claim, please contact us at hola@coro-cora.com. PLEASE NOTE all our items are 100% handmade, so minor discrepancies in color and sizing do not give the customer the right to request a refund.

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